The increasing commercial activity across a number of economic sectors and problems in hiring new staff has generated a set of hurdles for security companies in India and their clients. Many companies continue to have all or a major percentage of their personnel working remotely, which has altered the threat landscape and reinvented the role of security officers in many ways. Enterprise security leaders and guarding businesses are also employing people and technology differently than before. Like any other industry, the security sector too had its own ups and downs over the past two years.
The unusual events of the past two years have helped organizations understand the institutional flaws of their processes and people. This realization had prompted many organizations to invest more in security services to enhance the resilience of their environment against plausible threats, violations, and intrusions.
Traditional security services in India faced many operational challenges where they were unable to find the right technology, people, and process to accommodate the changing security requirements of the business and community landscape. Corporate security companies in India, on the other hand, revamped their services to reflect a more holistic approach to the management of their services.
Let’s explore in detail some of the core challenges faced by security management companies in India.
Though workforce training and accountability were important measures that security companies in India adhered to, the changing business landscape mandated a dynamic and holistic approach to improve incident management and response time better. Many of them undertook transformative measures that helped them adapt quickly to the diverse needs of consumers.
Many corporate enterprises require 24*7 monitoring that may occur either through remote or offsite services. Many security companies revamped their standard incident response protocols to serve clients better. The same occurred for reporting standards as well.
Many security companies suffered from a lack of proper communication and coordination which affected their ability to implement effective incident management responses. Many of them identified the best corrective strategies to remediate them. Since security services are not just limited to a single station, effective communication and coordination are most necessary to meet the objectives of security endeavors.
The right alignment of process and people is necessary to fulfill client requirements. While some security companies have already initiated intensive recruitment and training processes, others have invested time, money, and effort in the adoption of technologies that can automate many iterative processes.
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